Terms of service
OVERVIEW
Welcome to Pettone UK. The terms “we”, “us” and “our” refer to Pettone UK.
Pettone UK operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated pet lifestyle and shopping experience.
Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.
These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy and Refund Policy), set out your rights and obligations when using our Services.
Please read these Terms carefully before using our Services. By accessing or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you must not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old, or that you are using the Services under the supervision of a parent or legal guardian.
To access certain features or make a purchase, you may be required to provide personal information, including your name, email address, billing address, payment details, and shipping information. You confirm that all information provided is accurate, current, and complete, and that you are authorised to provide it.
You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. You must not transfer, sell, or share your account with any third party.
SECTION 2 – OUR PRODUCTS
We make every effort to ensure that product descriptions, images, and information displayed on our website are accurate. However, colours and appearance may vary depending on your device or screen settings.
All products are sold subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product or service at any time without notice.
Product descriptions are provided for general information only and do not constitute warranties unless expressly stated.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. All orders are subject to acceptance and availability.
An order is only accepted once payment has been successfully processed and you receive an order confirmation from us. We reserve the right to refuse or cancel any order at our discretion, including where there are pricing errors, stock issues, or suspected misuse.
Once an order has been accepted, cancellation may not be possible. Please review your order carefully before submitting.
All returns and refunds are governed by our Refund Policy.
Purchases are for personal or household use only and must not be resold or exported without our prior written consent.
SECTION 4 – PRICES AND BILLING
All prices are shown in GBP (£) unless stated otherwise.
Prices, promotions, and availability are subject to change without notice. Prices do not include delivery charges unless expressly stated.
We accept payment methods as displayed at checkout. By completing a purchase, you confirm that you are authorised to use the selected payment method and that sufficient funds are available.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times provided are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs, weather conditions, or events outside our control.
Risk of loss or damage passes to you upon delivery of the goods.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, graphics, product designs, and branding, is owned by or licensed to Pettone UK and is protected under UK and international intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You must not reproduce, copy, distribute, modify, or exploit any content without our prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services. These tools are provided “as is” and “as available”, and we have no control over their content or functionality.
Your use of any third-party tools is entirely at your own risk and subject to the terms of the relevant provider.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites.
Accessing third-party websites is done at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Pettone UK is powered by Shopify. However, any sales or purchases made through our store are between you and Pettone UK only. Shopify is not responsible for any aspect of transactions conducted through our store.
SECTION 10 – PRIVACY POLICY
Your personal data is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.
By using our Services, you consent to the collection and processing of your information as described in those policies.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, or suggestions, you grant Pettone UK a non-exclusive, royalty-free, worldwide licenceto use such content for business and promotional purposes.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.
SECTION 13 – PROHIBITED USES
You must not use the Services for unlawful purposes, to infringe intellectual property rights, to harass others, or to interfere with the operation or security of the website.
We reserve the right to suspend or terminate access if these Terms are breached.
SECTION 14 – TERMINATION
We may terminate or suspend your access to the Services at any time without notice if you breach these Terms.
SECTION 15 – DISCLAIMER OF WARRANTIES
Except as required by UK law, the Services and products are provided “as is” and “as available”.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by UK law, Pettone UK shall not be liable for indirect or consequential losses.
Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.
SECTION 17 – INDEMNITY
You agree to indemnify Pettone UK against losses arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is held unenforceable, the remaining provisions shall remain in full force.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Pettone UK.
SECTION 20 – ASSIGNMENT
We may assign our rights and obligations under these Terms without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
SECTION 22 – HEADINGS
Headings are for convenience only.
SECTION 23 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 24 – CONTACT INFORMATION
Pettone UK
Email: info@pettone.co.uk
Business address: 5 Baker's Lane, Lichfield, England WS13 6NF
Company registration number: 15918550
