Terms & Conditions

1. General Information

1.1. PETTONE is operated by ENOTEP UK LTD, located in the UK. Throughout the site, the terms “we,” “us,” and “our” refer to PETTONE.

1.2. By visiting our website and purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including any additional policies referenced herein.

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2. Products and Availability

2.1. All products listed on PETTONE are subject to availability. We make every effort to display the most accurate product information but cannot guarantee that item descriptions, pricing, or images are error-free.

2.2. We reserve the right to discontinue or change products without notice.​

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3. Pricing and Payments

3.1. All prices are listed in [Currency] and include any applicable taxes, unless otherwise specified.

3.2. PETTONE reserves the right to adjust prices at any time without prior notice.

3.3. Payments are processed securely via [Payment Processor]. By submitting payment, you confirm that the payment details provided are valid and that you have the legal right to use the chosen payment method.

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4. Shipping and Delivery

4.1. PETTONE offers shipping within the UK mainland. Shipping fees are calculated at checkout based on your delivery location and order size.

4.2. Delivery times are estimates and may vary due to unforeseen circumstances. PETTONE is not responsible for delays caused by customs or courier services.

4.3. Once your order has been shipped, you will receive a tracking number. PETTONE is not liable for any lost or damaged items after they have been dispatched.

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5. Cancellation

5.1. If you change your mind about anything you order, you can cancel that order free of charge so long as you do so within 14 working days of receipt of goods.

5.2. Goods may already be on their way to you. We will cancel any such order without charging you, except when we reserve the right to make a charge for the return of the goods when necessary.

5.3. In the event of cancellation, we guarantee to refund your money within 30 days.

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6. Returns and Refunds

6.1. To initiate a return, please contact us at info@pettone.co.uk

6.2. We offer a 14-day return policy on eligible products. To be eligible for a return, your item must be unused and in its original packaging. You will also need the receipt or proof of purchase.

6.3. We are sorry but the food products are all non-refundable.

6.4. Refunds will be processed once the returned item has been received and inspected. Shipping costs are non-refundable.

6.5. Unfortunately, we do not offer exchanges on any of our products.

6.6. PETTONE reserves the right to refuse returns that do not meet our return policy criteria.

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7. Intellectual Property

7.1. All content on the PETTONE website, including but not limited to images, text, logos, and product descriptions, is the intellectual property of PETTONE or its content suppliers. You may not use any of our content without prior written consent.

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8. Limitation of Liability

8.1. PETTONE shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or the inability to use our website.

8.2. We make no warranties, expressed or implied, regarding the accuracy or completeness of our site content or the products sold.

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9. Changes to Terms

9.1. PETTONE reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

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10. Contact Information

If you have any questions regarding these terms, please contact us at:

• Email: info@pettone.co.uk